Refund & Cancellation Policy
Clear, transparent rules governing fixed group departure and customized private tour cancellations, refund schedules, and automated Razorpay reversals.
This statutory policy outlines the cancellation terms, refund eligibility criteria, and banking reversal timelines for fixed group and private tour bookings on The Vacation Code. Approved refunds are credited directly back to your original payment source (UPI, Credit/Debit Card, or Net-Banking via Razorpay).
1. Fixed Group & Private Tour Package Bookings
Tour cancellations are subject to supplier commitments (hotel reservations, transit permits, local guide retainers). Specific cancellation tiers displayed on individual tour package cards at checkout supersede general schedules.
2. Standard Tour Cancellation & Refund Schedule
Where no custom package schedule is specified, the following standard cancellation structure applies:
- Cancellation > 30 Days Prior to Departure: Eligible for a 90% refund of the total booking cost (10% retained for supplier admin fees).
- Cancellation 15 to 30 Days Prior to Departure: Eligible for a 50% refund of the total booking cost.
- Cancellation < 15 Days Prior to Departure: Non-refundable. No refunds are issued for late cancellations, no-shows, or mid-tour departures.
3. Failed Transactions & Duplicate Charge Reversals
If money is debited from your account during checkout but booking confirmation fails, funds are automatically reversed by Razorpay within 5 to 7 business days. Duplicate debits for a single booking reference are reversed within 48 hours of verification.
4. Refund Processing SLA & UTR Tracking
5. Submitting Cancellation Requests
To request a booking cancellation or refund, email hi@thevacationcode.com with your Booking Reference ID. Cancellation timestamps are calculated based on the official email receipt time.
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