Refund & Cancellation Policy
Clear, transparent rules governing tour package cancellations, digital product refunds, subscription grace windows, and automated Razorpay reversals.
This statutory policy outlines the cancellation terms, refund eligibility criteria, and banking reversal timelines for transactions executed on The Vacation Code. Approved refunds are credited directly back to your original payment source (UPI, Credit/Debit Card, or Net-Banking via Razorpay).
1. Digital Travel Itineraries & Gift Bundles
Digital itineraries are instant-access intellectual information products. Once access to an itinerary or bundle is unlocked or assigned to your account, it is **non-refundable once accessed**. If a payment was authorized but access failed due to a technical error, contact support within 7 days for immediate manual unlock or transaction reversal.
2. Fixed-Departure Tour Package Bookings
Tour cancellations are subject to supplier commitments (hotel reservations, transit permits, local guide retainers). Specific cancellation tiers displayed on individual tour package cards at checkout supersede general schedules.
3. Standard Tour Cancellation & Refund Schedule
Where no custom package schedule is specified, the following standard cancellation structure applies:
- Cancellation > 30 Days Prior to Departure: Eligible for a 90% refund of the total booking cost (10% retained for supplier admin fees).
- Cancellation 15 to 30 Days Prior to Departure: Eligible for a 50% refund of the total booking cost.
- Cancellation < 15 Days Prior to Departure: Non-refundable. No refunds are issued for late cancellations, no-shows, or mid-tour departures.
4. Travel Club Subscriptions: 48-Hour Grace Window
Subscriptions renew automatically until cancelled via your dashboard. We provide a statutory 48-Hour Unused Grace Period: if you are charged for a renewal and submit a cancellation request within 48 hours of billing without using member perks (such as priority itinerary unlocks), a 100% full refund is issued.
5. Failed Transactions & Duplicate Charge Reversals
If money is debited from your account during checkout but booking confirmation fails, funds are automatically reversed by Razorpay within 5 to 7 business days. Duplicate debits for a single booking reference are reversed within 48 hours of email verification.
6. Refund Processing SLA & UTR Tracking
7. Submitting Cancellation Requests
To request a booking cancellation or refund, email with your Booking Reference ID. Cancellation timestamps are calculated based on the official email receipt time.
Related Documents: Terms of Service · Privacy Policy · Contact Us
