Terms of Service

1. Who We Are & Tour Operations Scope

The Vacation Code is a premier tours and travel company. Fixed group departures and fixed private departures listed on our platform are handpicked, quality-checked, and operated in partnership with verified ground operators, experienced local tour captains, and quality hotel suppliers. We provide direct pricing, transparent inclusions, and secure online payment processing.

2. Account Registration & Security Obligations

You must provide accurate, complete registration details and maintain password security. You are solely liable for all transactions executed through your account credentials. Account registration is restricted to individuals aged 18 or older. We reserve the right to suspend accounts engaged in referral exploitation, fraud, or bot automation.

3. Tour Bookings & 30-Minute Soft-Hold Seat Policy

All tour package listings display transparent inclusions, exclusions, and departure dates. We enforce a statutory 30-Minute Soft-Hold Seat Reservation Rule during checkout:

• Initiating a booking reserves seats on temporary hold for exactly 30 minutes.
• If checkout payment is not completed within 30 minutes, the hold expires automatically and inventory returns to public availability.
• Bookings are confirmed only upon successful gateway payment authorization. On-ground execution (transportation, hotel check-ins, local guides) is managed by contracted destination vendors.

4. Pricing, Taxes & Gateway Authorization

All prices listed on The Vacation Code are displayed in Indian Rupees (INR) or your selected currency inclusive/exclusive of GST as explicitly specified on the checkout breakdown. Gateway processing is handled securely via Razorpay under PCI-DSS Level 1 compliance.

5. Loyalty Coins & Promotional Credits

Loyalty coins and referral rewards represent non-monetary promotional credits with no cash value. They cannot be transferred, exchanged for currency, or assigned. We reserve the right to audit, cap, or revoke coins in cases of fraudulent referral schemes.

6. Traveller Responsibility: Visas & Insurance

While our platform provides destination visa information summaries, obtaining valid visas, maintaining passport validity (minimum 6 months from entry date), complying with health protocols, and obtaining travel insurance remain your sole personal responsibility. We bear no liability for immigration rejections or flight denials.

7. Limitation of Liability & Statutory Cap

8. Force Majeure

Neither party shall be liable for non-performance or cancellation caused by events beyond reasonable control, including acts of God, severe weather, landslides, civil commotion, border lockdowns, pandemics, strikes, or sudden government restrictions.

9. Governing Law, Arbitration & Court Jurisdiction

These Terms are governed by the laws of India. Any unresolved dispute or claim arising out of these Terms shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. Subject to arbitration, exclusive legal jurisdiction resides with the competent courts located in the city of our corporate registered office.